Frequently Asked Questions
Everything you need to know about your Calli Co. Silver experience.
What materials are used in Calli Co. Silver jewelry?
All of our pieces are crafted from high-quality 925 Sterling Silver. To ensure longevity and shine, many of our designs are finished with a protective rhodium plating to prevent tarnishing.
How should I care for my silver jewelry?
We recommend keeping your jewelry away from harsh chemicals, perfumes, and water. When not in use, store your pieces in a cool, dry place, preferably in the airtight pouch provided with your order.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and shipping times range from 3-7 business days depending on your location.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive defective.
How do I determine my ring size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Do you offer a warranty on your products?
Every Calli Co. Silver piece comes with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage, loss, or natural wear and tear.